March 1, 2024 | 37:08 min

Improving L&D’s impact through Service Design

Join us as we explore how integrating Service Design principles into our L&D work can improve the way we cater to our internal customers. In conversation with Simone Anne Slaviero, we discuss the definition of Service Design as a method for examining the entire customer journey and evaluating backstage processes, systems, and teams that contribute to service success. We also touch upon the role and importance of a Service Designer, including their involvement in business, project, or product management, as well as UX considerations. We address challenges such as customer research and user access and outline a step-by-step process for service design, covering topics like problem definition, stakeholder engagement, and prototyping. If you're curious about enhancing your service to internal customers, this conversation is packed with practical tips you'll find useful.

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