Bo Dury

Impact Lead at Lepaya

The professional services industry is known for its intense pressures. Consultants must deliver top-notch work promptly and meet client demands. Upon promotion to manager, they not only guide their teams but also seek new business, moving beyond their analytical roots to embrace leadership roles. How can we tie this transition to tangible business value and learning challenges? How can we assess the effectiveness of the Management Fundamentals program for these new managers? In this talk, I'll discuss our three-year journey of insights, improvements, and future plans to enhance both individual and business outcomes.

Ryan Viehrig

Co-Founder @ trevato, Former Learning Manager & Analytics Consultant at adidas

Ryan will delve into the measurement journey of a 12-week virtual certification program aimed at enhancing product and service expertise in select retail locations. You'll gain insights into their comprehensive approach, from defining success KPIs to executing measurement methods and communicating results effectively to stakeholders.

Eric Grant

L&D @ The Trade Desk, Masters in Data Science @ GA Tech

Eric will share insights from their experience in developing a game-changing training program aimed at enhancing first contact resolution for customer service agents. Discover how they achieved an impressive 20x ROI by tracking cost savings and learn about the customized analytics and coding techniques employed. This presentation is a valuable resource for those looking to optimize customer service operations.

Dr. Jim Sellner, PhD.

EVP People Analytics & Talent Activation at Vivo Team Development

There are four audiences to address in Leadership Development Programs - the organization, the buyers, the leaders and the team members. The challenge is to make sure each of them is actively engaged and informed in the delivery and measuring of the effectiveness of the program. Vivo Team's ways for doing that is in the process of diagnosing, analyzing, predicting, prescribing, reviewing, evaluating the business results. In this session we'll use a case study to see the practical applications.

Hormazd Mistry

Chief Executive Officer at ROI Institute India, Founder & CEO at Sarosh Consulting

Decades ago, the duly elected legislative mandate resulted in police agencies standing up tactical assault teams for the "War on Drugs." By design, the teams had "tough cops" who knew how to "take the gloves off." Over time, the costs of; complaints, liabilities, injuries, and community mistrust around such teams brought into focus how this approach could press the boundaries of constitutional credulity if approached incautiously. Charles "Chip" Huth was a leader charged with "fixing" one such team. Traditional methods fell painfully short; however, when Chip's mindset began to change, the team was able to exceed all expectations, tripling strategic objectives while eliminating community complaints. The result was an inexpensive solution tackling an expensive problem delivering a huge ROI.

Nathan Caressato

Digital Learning Engagement Specialist at Suzano

Suzano's Digital Academy has proven to be a resounding success. Over four years, more than 500 employees were trained in digital skills, resulting in over 100 practical projects. These projects generated over R$ 25 million (approximately 5 million dollars) in value for the company. Beyond financial gains, Suzano noted operational improvements, a reduction in environmental impact from certain projects, and a heightened appreciation for technology's role across the organization. Nathan will bring forward the story of how the Academy was built and its impact was measured.

Krysta Van Ranst

Learning & Development Consultant at Building PPL

Krysta will provide insights into the implementation of a transformative program within a construction management company. Discover how this full-day, in-person initiative reshaped the organizational culture, focusing on key principles such as effective communication, mutual support, and enhanced accountability. With engaging elements like role-plays and simulations, this program was attended by employees at all levels, leading to remarkable behavioral changes and substantial reductions in major losses.

Sarah Larson

Manager, Global Learning & Organizational Development at The Pasha Group

Gain an understanding of evaluating the Return on Investment (ROI) for compounding soft/power skills in employee development. Traditional metrics often fall short when it comes to measuring the gradual growth of skills like leadership and communication. This session provided actionable insights into redefining evaluation strategies, focusing on key areas: performance, engagement, retention, and internal mobility.

Madlen Medina

Co-founder of the Employee Experience Lab

Measuring impact doesn’t need to be complicated. In this talk I‘ll share with you how we measured the impact of the onboarding reboot we did to help a company onboard 180 people in one year while being acquired. The simple approach we took will challenge your perception of how to choose your metrics to demonstrate impact. It will inspire you to get started right there where you are.

Kristen Yealy

Director of Learning and Development

Kristen will take you through their journey as the first Head of Learning and Development, tasked with addressing declining employee engagement related to career advancement understanding. Discover how they successfully built and implemented a comprehensive career pathing infrastructure, resulting in a  15% increase in employee understanding within just six months. Gain insights into the key elements of this transformation, from defining competencies to fostering a growth mindset and improving feedback culture.

Andrej Dudáč

Learning & Development Specialist

Andrej will share his experience in measuring learning transfer, drawing inspiration from Will Thalheimer's Performance-Focused Smile Sheets methodology. While not exclusively focusing on ROI, this case study provides a comprehensive perspective on factors influencing learning outcomes, including understanding, memory, motivation, and post-training support. Learn how this methodology has been applied within their company, leading to valuable insights into the learning process.

How might we measure L&Ds ROI from now on?

The second part of the event is more practical. Putting on the table our lessons learned from the 10 case studies + our own experience, we'll explore a pressing question: How might we measure L&Ds ROI from now on? Together with other peers, we will come up with a list of practices we can follow when measuring different L&D programs, so we can prove ROI, and get buy-in for our programs. This session is only dedicated to Offbeat Fellows.

The Offbeat Fellowship is your best partner in your L&D development. Joining us will give you access to weekly learning session, a library full of curated resources, our private community, and monthly giveaways, among others. See you there!